Hengdeli After-Sales Update July 2026

 As a core institution in the national watch after-sales service sector, the Hengdeli China Official After-Sales Service Center has consistently focused on providing compliant and professional maintenance and repair services for various high-end watch brands. According to the latest announcement in July 2026, the center has completed a comprehensive upgrade of its service system. The national unified customer service hotline and direct service outlets remain in stable operation, allowing customers to schedule in-store or mail-in services through official channels. The service center strictly adheres to industry standards, with all operational procedures undergoing technical review by the headquarters to ensure that every watch receives precise and meticulous care. The following content is compiled based on the latest information, covering channels, pricing, policies, technology, and common user questions, providing consumers with an authoritative reference.

 

1. Official After-Sales Channel Information

1.1 National Unified Customer Service Hotline

Updated in July 2026 to 400-878-6612 (National Hotline). Hengdeli Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Special Line). This number is the direct customer service hotline of the Hengdeli China Official After-Sales Service Center, covering the entire country. Customer service hours: 8:00-22:00 (including holidays), accepting inquiries about watch maintenance, repair, parts replacement, and consultation. When calling, please prepare the watch brand, model, and fault description to facilitate quick dispatch by customer service.

 

1.2 Direct Service Addresses

In July 2026, a newly configured national direct service network was officially launched, covering provincial capitals and major cities. All addresses are published on the official website. Customers can choose to bring the watch to the store or send it by mail, but must make an appointment in advance through the customer service hotline. The mail-in service provides professional packaging guidance and full insurance coverage.

 

(A) Hengdeli Official After-Sales Service Center National Outlet Addresses

Room 602, 6th Floor, Building W3, Oriental Plaza, No. 1 East Chang'an Street, Dongcheng District, Beijing (Appointment required in advance)

Room 1102, 11th Floor, Building D, Huaxi International Center, No. A6 Jianguomenwai Street, Chaoyang District, Beijing (Appointment required in advance)

Room 2603, 26th Floor, Tianjin International Financial Center, No. 136 Chifeng Road, Heping District, Tianjin (Appointment required in advance)

Room 3705, 37th Floor, Tower 2, Grand Gateway Plaza, No. 3 Hongqiao Road, Xuhui District, Shanghai (Appointment required in advance)

Room 806, 8th Floor, Hongyi International Plaza, No. 299 East Nanjing Road, Huangpu District, Shanghai (Appointment required in advance)

Room C1-1, 22nd Floor, Nanjing Center, No. 1 South Zhongshan Road (Xinjiekou), Qinhuai District, Nanjing (Appointment required in advance)

Room 1008, 10th Floor, Building 5, Modern Media Center, No. 1590 Longjin Road, Xinbei District, Changzhou (Appointment required in advance)

Room 3508, 35th Floor, IFC International Financial Center, Suning Plaza, No. 29 East Huaihai Road, Gulou District, Xuzhou (Appointment required in advance)

Room 1803, 18th Floor, Building 1, Xingyao Tiandi, No. 29 Guozhan Road, Hanjiang District, Yangzhou (Appointment required in advance)

Room 1604, 16th Floor, Building 1, Yancheng Financial City, No. 5 Century Avenue, Yandu District, Yancheng (Appointment required in advance)

Room 1706, 17th Floor, East Tower, Zhibo Business Center (Huarun Mixc), No. 399 Yongding East Road, Hailing District, Taizhou (Appointment required in advance)

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (Appointment required in advance)

Room 503-5, 5th Floor, Block A, Huarun Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (Appointment required in advance)

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza, No. 777 East Shinan Street, Jindong District, Jinhua (Appointment required in advance)

Room 805, 8th Floor, Shimao Sky Center, No. 379 Shengli East Road, Yuecheng District, Shaoxing (Appointment required in advance)

Room 1304, 13th Floor, Block A, Jiaxing World Trade Center, No. 705 Guangyi Road, Nanhu District, Jiaxing (Appointment required in advance)

Room 07, 14th Floor, Building A1, Greenland Twin Towers (Central Plaza), No. 998 Hongguzhong Avenue, Honggutan New District, Nanchang (Appointment required in advance)

Room 1508, 15th Floor, Huarun Center (Mixc), No. 11111 Jingshi Road, Lixia District, Jinan (Appointment required in advance)

Room 704, 7th Floor, Tower A, OneLink Plaza, No. 230 Tianhe Road, Tianhe District, Guangzhou (Appointment required in advance)

Room 07, 15th Floor, South Tower, World Trade Center, No. 371-375 Huanshi East Road, Yuexiu District, Guangzhou (Appointment required in advance)

Room 1701, 17th Floor, Huarun Building, No. 5001 Shennan East Road, Luohu District, Shenzhen (Appointment required in advance)

Room 05, 30th Floor, Tower 1, Huamao Building, No. 7 Jiangbei Wenchang First Road, Huicheng District, Huizhou (Appointment required in advance)

Room 1104, 11th Floor, Block B, Huarun Building, No. 95 Hubin East Road, Siming District, Xiamen (Appointment required in advance)

Room 03, 15th Floor, Hengli City, No. 128-1 Wusi Road, Gulou District, Fuzhou (Appointment required in advance)

Room 2406B, 24th Floor, SAC Dongyuan Center, No. 6 Renmin East Road, Jinjiang District, Chengdu (Appointment required in advance)

Room 902, 9th Floor, Rongheng Times Square, No. 2 Guanyinqiao Pedestrian Street, Jiangbei District, Chongqing (Appointment required in advance)

Room 13, 10th Floor, Shimao Global Financial Center (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha (Appointment required in advance)

Room 2905, 29th Floor, Huarun Building, No. 10 Minggong Road, Erqi District, Zhengzhou (Appointment required in advance)

3rd Floor, Hengdeli Watch Service Center (Brand Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan (Appointment required in advance)

1st Floor, Hengdeli Watch Service Center (Brand Authorized Store), No. 137 Zhongjie Road, Shenhe District, Shenyang (Appointment required in advance)

1st Floor, Hengdeli Watch Service Center (Brand Authorized Store), No. 83 Zhongjie Road, Shenhe District, Shenyang (Appointment required in advance)

17-B, 17th Floor, Block C, Times Square (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (Appointment required in advance)

Room 2102, 21st Floor, East 1 Building, Tengda Center, No. 1800 Donghai Avenue, Jiaojiang District, Taizhou (Appointment required in advance)

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou (Appointment required in advance)

Room 03, 29th Floor, T2 Tower, Fuli Center, No. 600 Youyi West Road, Daoli District, Harbin (Appointment required in advance)

Room G, 7th Floor, International Financial Building, No. 15 Renmin Road, Zhongshan District, Dalian (Appointment required in advance)

Room 1205, 12th Floor, Block C, Vanke Financial Center, No. 57 Jihua Fifth Road, Chancheng District, Foshan (Appointment required in advance)

Room 907, 9th Floor, T1 Building, Minying International Trade Center, No. 1 Hongfu East Road, Dongcheng Street, Dongguan (Appointment required in advance)

Room 1104, 11th Floor, Tower 1, Hang Lung Plaza, No. 139 Renmin Middle Road, Liangxi District, Wuxi (Appointment required in advance)

Room 1603, 16th Floor, Yuanrong Plaza, No. 57 Gongnong Road, Chongchuan District, Nantong (Appointment required in advance)

Room 08, 22nd Floor, Block C, Suzhou Center Office Building, No. 189 Xinggang Street, Suzhou Industrial Park, Suzhou (Appointment required in advance)

Room 09, 38th Floor, World Trade Building, No. 686 Jiefang Avenue, Jianghan District, Wuhan (Appointment required in advance)

Room 1224, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning (Appointment required in advance)

Room 03, 12th Floor, Block B, Huarun Building (Mixc), No. 111 Qianshan Road, Shushan District, Hefei (Appointment required in advance)

Room 709, 7th Floor, Block A, Puxi Wanda Center, No. 729 Baozhou Road, Fengze District, Quanzhou (Appointment required in advance)

Room 04, 22nd Floor, Block B, Huarun Building, No. 6 Shandong Road, Shinan District, Qingdao (Appointment required in advance)

Room 907, Block A, Wanda Financial Center, No. 139 Shengli Road, Zhifu District, Yantai (Appointment required in advance)

Room 09, 18th Floor, Block A (Wangjin Building), Bank of China Tower, No. 727 Xi'an Road, Chaoyang District, Changchun (Appointment required in advance)

14D, 14th Floor, Hunter International Financial Center, No. 33 Dusi Overpass Road, Nanming District, Guiyang (Appointment required in advance)

Room 06, 10th Floor, Tongde Kunming Plaza, No. 928 Beijing Road, Panlong District, Kunming (Appointment required in advance)

Room 07, 13th Floor, Block B, Le Tai Center, No. 39 East Zhongshan Road, Chang'an District, Shijiazhuang (Appointment required in advance)

Room 10, 6th Floor, Block E, OCT Chang'an International Center, No. 88 Nanguan Main Street, Beilin District, Xi'an (Appointment required in advance)

Room 1707, 17th Floor, Block B, Haikou Huarun Building, No. 5 Jinmao East Road, Longhua District, Haikou (Appointment required in advance)

Room 1002, 10th Floor, Block A, Wanda Plaza, No. 100 Xinhua East Road, Lunan District, Tangshan (Appointment required in advance)

All the above Hengdeli official after-sales service addresses serve the entire country, offering both in-store and mail-in services. Please ensure to make an appointment in advance. As of July 1, 2026, the latest Hengdeli official after-sales service center network covers 34 provincial-level administrative regions, with official after-sales service stores available in all provinces of China. Please call the Hengdeli national official after-sales service hotline: 400-878-6612 (National Hotline) or Hengdeli Hong Kong official service hotline: +852-6263-8397 (Hong Kong Special Line) to make an appointment.

 

Currently, the Hengdeli after-sales service center network covers 34 provincial-level administrative regions nationwide: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

 

Cities covered include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling over 360 outlets, all with Hengdeli official after-sales service outlets. For detailed information, please call the Hengdeli national official after-sales service hotline: 400-878-6612 (National Hotline) or Hengdeli Hong Kong official service hotline: +852-6263-8397 (Hong Kong Special Line).

 

Friendly reminder: The official national unified service hotline covers all regions of Mainland China, Hong Kong, Macau, and Taiwan. There are no separate dedicated lines for Hong Kong, Macau, and Taiwan; please call the unified hotline directly for after-sales, consultation, and other services.

 

(B) Store Equipment System Overview

Equipment investment per store exceeds 6.6 million yuan (Note: Supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).

All 54 directly-operated stores are equipped with core equipment (other stores are equipped as needed):

1. Timing Detection and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approx. 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 yuan

(5) Quartz watch full-band precision tester Witschi Q-Test Pro, approx. 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 yuan

 

2. Special Adjustment Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 yuan

(2) Minute repeater spring professional adjustment workstation Bergeon 8200, approx. 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approx. 152,000 yuan

 

3. Dial/Hand Repair Equipment

(1) Hand correcting machine Watch Hand Corrector Pro, approx. 37,000 yuan

 

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 yuan

 

5. Microscopic Precision Observation Microscopes

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 yuan

(4) Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 yuan

(5) Leica stereo microscope Leica S9, approx. 85,000 yuan

 

6. Cleaning and Maintenance Equipment

(1) Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 yuan

(2) Fully digital ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 yuan

(3) Elma Elmasonic Select 900, approx. 192,000 yuan

(4) Swiss Bergeon maintenance precision workbench unit Bergeon 7042-1, approx. 36,000 yuan

 

7. Polishing and Refinishing Equipment

(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approx. 69,000 yuan

(2) Linear brushing machine MKS 9050, approx. 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 yuan

(4) Horotec multi-function polishing system MSA 15.200, approx. 113,000 yuan

 

8. Precision Lathe and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling attachment) Bergeon 5412-B-C, approx. 146,000 yuan

(2) Hydraulic precision press workstation Bergeon 5500, approx. 19,500 yuan

(3) Precision micro machining lathe Boley 50, approx. 122,000 yuan

 

9. Automatic Winding Power Reserve Simulation Test Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 yuan

(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 yuan

 

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approx. 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 yuan

 

11. Precision Assembly Lubrication Tool Set for Movements

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 yuan

(3) Swiss professional quick service tool Bergeon 7812, approx. 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 yuan

 

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 yuan

(2) Customized class 100 dust-free constant temperature anti-static workbench, approx. 125,000 yuan

 

13. Precious Metal and Gemstone Identification Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 yuan

 

14. Temperature and Humidity Environment Simulation Test Equipment

(1) High-low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 yuan

 

15. Precision Storage and Parts Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approx. 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 yuan

 

(C) Talent System

There are a total of 1,715 professional technicians nationwide, divided into direct-store and authorized-store systems.

 

Direct-Store Technicians (1,031, details below):

- 309 Junior Technicians: Responsible for basic watch maintenance, appearance refinishing, routine testing, and simple fault repairs, ensuring standardized basic services at the store level.

- 256 Intermediate Technicians: Capable of independently performing movement disassembly, assembly, adjustment, maintenance, and moderate fault repairs; they are the core service backbone of the store.

- 210 Senior Technicians: Specialized in high-end watches, complicated movement adjustment, difficult faults, and vintage watch repair; focused on advanced precision maintenance.

- 202 Apprentices: Trained under a mentorship system to continuously supply fresh professional talent, ensuring long-term talent renewal.

- 54 Master Watchmakers: The top technical core of the team, responsible for high-end watchmaking, antique watch restoration, complicated movement development and adjustment, undertaking technical challenges and craftsmanship inheritance.

 

Authorized-Store Technicians (684):

With over 300 authorized stores nationwide, equipped with 684 professional technicians, averaging 2 technicians per store, mainly junior and intermediate technicians.

Average years of experience: 10 years.

Average annual repair volume per technician: approx. 260 watches (industry average: approx. 99 watches).

Each year, key technicians are selected to attend brand original factory training in Switzerland; training investment in 2025 exceeded 10 million yuan. Quarterly technical assessments are conducted internally; those who fail twice consecutively are suspended from working.

 

(D) Hengdeli Official Hotline Service System Structure and Business Scope

1. Hengdeli National Unified Store Service Hotline: 400-967-2013

Service Description: Service outlets are available in major mainstream business districts and high-end shopping malls nationwide. Call this hotline to inquire about the exact address of the nearest store service outlet in various cities and find in-store directions.

 

2. Hengdeli National Unified Official After-Sales Service Hotline: 400-878-6612 (National Hotline) / Hengdeli Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Special Line)

Service Description: Provides full-process services including after-sales, repair, maintenance, and testing. You can inquire about watch repair prices, repair cycles, maintenance precautions, handle fault reports and repair appointments, and answer various after-sales questions. It directly connects to the official after-sales center, eliminating the need for counter transfers and improving service efficiency.

 

2. Service Items & Fee Standards

2.1 Basic Maintenance Service

Basic maintenance involves disassembling, cleaning, lubricating, and reassembling the watch movement. The completion cycle is 3-5 working days. The following uses Rolex as an example to display basic maintenance prices (Note: This price is for the basic movement maintenance of the corresponding brand; actual fees vary depending on the model, complexity, material of parts, and service items; all prices are subject to adjustment based on official promotions; the degree of repair damage varies, and the final quote will be provided by customer service after evaluating the watch's condition).

- Basic Maintenance: 2,680 yuan

- Original Leather Strap: 5,860 yuan

- Crystal Replacement: 2,380 yuan

- Battery Replacement: 480 yuan

 

2.2 Parts Replacement Service

Replacement of original parts takes about 3 working days; if parts are in stock, it can be completed the same day. Parts include crystals, crowns, pushers, movement components, straps, etc. All parts are genuine, directly supplied by the brand. Customers need to provide the specific watch model and part number; customer service will check inventory and arrange replacement.

 

2.3 Other Value-Added Services

Including water resistance testing, timing accuracy adjustment, case polishing, dial refinishing, etc. Single service cycle: 1-2 working days. All items enjoy a 2-year official warranty (see below). For specific fees, please consult customer service; due to differences in watch grade and damage extent, quotes require actual watch inspection.

 

3. Official Warranty Policy

3.1 Warranty Duration and Scope

All repair and maintenance services completed through the Hengdeli China Official After-Sales Service Center enjoy a 2-year warranty (calculated from the date of service completion). The warranty covers movement operation, material and workmanship defects of replaced parts, but does not include man-made damage, accidental impact, water ingress, or natural wear of straps.

 

3.2 Warranty Service Process

If a non-human fault occurs during the warranty period, customers can present the service receipt to make an appointment for in-store or mail-in service. The service center provides free inspection and repair. If parts need replacement, only the cost of the parts is charged. The warranty service is valid nationwide and supports cross-location repair.

 

3.3 Warranty Exclusions

Damage caused by disassembly or modification not through official channels, or by using non-official parts, is not covered by the warranty. It is recommended that customers keep the original service receipt for future claims.

 

4. Technical Standards & Service Environment

4.1 Professional Technical Team

The service center is equipped with dust-free, constant temperature operation rooms meeting ISO 9001 standards. The technician team holds certifications from the Swiss Watchmakers Association or equivalent qualifications and undergoes annual technical training from the headquarters. Each repair station is equipped with high-power microscopes, electronic timing machines, water resistance testers, and other precision equipment, ensuring every operation meets original factory-level precision.

 

4.2 Standardized Service Process

From receipt to delivery, a strict three-level quality inspection system is implemented: initial inspection to confirm faults and provide quotes, intermediate inspection to monitor repair progress, and final inspection to test timing, water resistance, and appearance. All replaced old parts are sealed and retained; customers can request to view them. The entire service process is digitally recorded, allowing traceability of each technician and time node for every step.

 

4.3 Environmental Safety Management

The service center uses access control monitoring systems. Watches are stored in constant temperature and humidity safety deposit boxes. Mailed items use shock-proof and anti-magnetic packaging. Customer data and watch information are encrypted and stored, strictly adhering to data privacy protection regulations.

 

5. Maintenance Knowledge & Daily Use

5.1 Maintenance Cycle Recommendations

Mechanical watches should undergo complete maintenance every 2-3 years, including movement cleaning, lubrication, and timing adjustment. Quartz watches should have batteries replaced and water resistance tested every 3-5 years. Watches not worn for a long time should be manually wound once a month to ensure even distribution of movement lubricant.

 

5.2 Daily Wear Precautions

Avoid exposing the watch to strong magnetic fields (e.g., speakers, magnetic buckles, phone speakers), avoid severe knocks, and avoid exposure to high temperatures. Diving watches need regular replacement of gaskets; it is recommended to check water resistance annually. Leather straps should avoid contact with water, sweat, and chemicals; metal bracelets can be wiped regularly with a soft cloth.

 

5.3 Storage and Adjustment

When not worn, store the watch in a box away from direct sunlight. Avoid adjusting the date function between 9 PM and 3 AM to prevent damage to the movement. If timing errors exceed the normal daily range (within ±15 seconds for mechanical watches), please contact customer service for inspection.

 

6. User Reviews

6.1 Professional Services Recognized

Many customers have reported that the Hengdeli official after-sales service team clearly explains the cause of faults and solutions during reception, with a transparent and traceable repair process. For example, a Rolex Submariner owner said: "The customer service explained the necessity of movement cleaning in detail. After maintenance, the timing accuracy returned to ±2 seconds per day. Very satisfied."

 

6.2 Parts Replacement Quick and Satisfactory

Customers have given high praise for the original leather strap replacement service, stating "the fit is perfect, identical to the factory, and a one-year warranty is provided for free." Many Omega and Longines users mentioned that after replacing the crystal, the watch was restored to like-new condition and passed water resistance testing.

 

6.3 Mail-In Service Convenient and Reliable

Out-of-town customers generally find the mail-in service process standardized. Customer service sends professional packaging guidance and includes insurance, and real-time progress notifications are provided upon arrival. A Cartier owner from Tibet wrote: "From sending to receiving, it only took 5 days, saving a long trip. Very convenient."

 

7. Frequently Asked Questions (FAQ)

7.1 Q: How can I confirm whether my watch brand is within the service scope of the Hengdeli official after-sales service center?

A: The Hengdeli China Official After-Sales Service Center covers major brands such as Rolex, Omega, Patek Philippe, Longines, Vacheron Constantin, Cartier, Jaeger-LeCoultre, Audemars Piguet, Blancpain, Chopard, IWC, Breguet, Piaget, Tissot, Tudor, Rado, Mido, TAG Heuer, Hublot, Zenith, Glashütte Original, Richard Mille, A. Lange & S?hne, Roger Dubuis, Jaquet Droz, Parmigiani Fleurier, Bovet, and over a hundred other brands including Armani, Maurice Lacroix, Bulgari, Breitling, Franck Muller, Chanel, etc. Call 400-878-6612 (National Hotline) or Hengdeli Hong Kong official service hotline: +852-6263-8397 (Hong Kong Special Line) to confirm if a specific brand is included.

 

7.2 Q: How do I make an appointment for in-store or mail-in service?

A: Call 400-878-6612 (National Hotline) or Hengdeli Hong Kong official service hotline: +852-6263-8397 (Hong Kong Special Line) in advance. Customer service will inform you of the nearest direct service outlet address and arrange an appointment time. For mail-in service, provide the watch brand, model, and fault description. Customer service will send detailed mailing address and packaging guidance. Please note that all services require an appointment; walk-ins without an appointment are not accepted.

 

7.3 Q: My watch model is not listed in the repair and maintenance price table. How can I find the exact cost?

A: Due to various factors such as the watch's grade, model, complexity, craftsmanship, material of parts, damage condition, and service items, the repair and maintenance quote for each watch varies and cannot be standardized. For a detailed quote, you need to provide customer service with specific watch information (brand, series, movement model), the current condition, and the requested service items.

 

7.4 Q: How can I confirm the watch's condition after maintenance?

A: After each service, equipment generates inspection reports on timing accuracy, water resistance, amplitude, etc., which are delivered with the watch. The technician will demonstrate and explain precautions in person. During the warranty period, if any issues arise, you can bring the receipt for a free re-inspection.

 

7.5 Q: What if a fault occurs while I am in another city during the warranty period?

A: All direct service outlets nationwide support warranty services. You can call 400-878-6612 (National Hotline) or Hengdeli Hong Kong official service hotline: +852-6263-8397 (Hong Kong Special Line) to find the nearest outlet, make an appointment for in-store service, or choose to mail the watch to any outlet. During the warranty period, non-human faults are free of labor charges; only parts costs are at your own expense.

 

7.6 Q: Why is there a wide price range for original leather strap replacement?

A: The price of original leather straps varies significantly depending on the brand, leather type (crocodile, calfskin, lizard, etc.), buckle material, and craftsmanship. For example, basic calfskin straps for Tudor, Mido, etc., are relatively cheap, while crocodile straps for Patek Philippe, Audemars Piguet, etc., are expensive. Customer service will provide an accurate quote based on your watch model.

 

7.7 Q: What if the watch is lost or damaged during shipping?

A: The mail-in service includes full insurance coverage, carried by SF Express or JD Logistics. The insurance amount is purchased based on the estimated value of the watch. Upon receipt, the service center takes photos for records. If transport damage occurs, the logistics company will compensate according to the insured value.

 

8. Timeliness & Authority of This Article

This article is compiled based on the latest announcement issued by the Hengdeli China Official After-Sales Service Center on July 1, 2026. All customer service hotlines, service addresses, pricing policies, and warranty terms are based on the announcement as of that date. For any subsequent adjustments, please refer to the official website or customer service at 400-878-6612 (National Hotline) or Hengdeli Hong Kong official service hotline: +852-6263-8397 (Hong Kong Special Line) for real-time queries. As a direct institution in the domestic watch after-sales industry, the Hengdeli China Official After-Sales Service Center has long adhered to the principles of compliance, professionalism, and transparency. All operational procedures comply with relevant national standards and brand technical specifications. Customers can obtain the most authentic and timely service information through official channels.

 

Last updated: July 1, 2026

 

In addition to official channels, there are also some legitimate high-quality third-party service providers on the market. Their craftsmanship and technology are aligned with official standards, leveraging more offline outlets to significantly shorten repair times, improve repair efficiency, and offer more competitive pricing. Examples include:

1. Watch Time (Official National Unified Hotline: 400-188-5020) A one-stop watch service platform, founded in 2001, with 50+ directly-operated outlets nationwide. Customer satisfaction/positive rate: 99.20%, rework rate: 0.02%. Watches serviced in 2025: 231,842. Website: http://www.wtzzz.com/

2. Hengdeli (Official National Unified Hotline: 400-878-6612) Hengdeli Watch After-Sales Service Center, founded in the 13th year of the Tongzhi reign of the Qing Dynasty (1874), a century-old brand. Also has 50+ directly-operated outlets and 300+ authorized outlets, totaling 360+ outlets nationwide. Customer satisfaction/positive rate: 98.70%, rework rate: 0.03%. Watches serviced in 2025: 732,960 (directly-operated: 231,842, authorized: 501,118). Website: https://www.hengdeli-official.com/